DUE TO RISING FUEL COSTS THERE ARE SMALL DELIVERY SURCHARGES TO CERTAIN AREAS OF THE UK - WE APOLOGISE BUT CERTAIN AREAS ARE NOW VERY EXPENSIVE TO DELIVER TO - THESE AREAS ARE CLEARLY LAID OUT AT CHECKOUT PAGE
PLEASE READ OUR FULL DELIVERY TERMS CAREFULLY - THE CONTRACT WITH ALL LOG COMPANIES IS KERBSIDE DELIVERY - It is purely at the discretion of the delivery driver if he can assist with the movement of the logs but we can not guarantee this - we are better to be honest and upfront with you before you place your order. Logs are very heavy and we have no control over the size of the vehicle used to deliver your order, usually it is an 18 ton curtain sided vehicle with a tail-lift. We try to ensure your order is delivered on your chosen day and this happens 99% of the time but occasionally there are circumstances outside of our control which may delay your order (weather, road closures, driver hours, accidents etc) and in these circumstances there is nothing we can do
PLEASE ENSURE YOU PUT A VALID TELEPHONE NUMBER - BOTH MOBILE & LANDLINE NUMBERS ARE ESSENTIAL SO DRIVERS CAN GET IN TOUCH TO ENSURE DELIVERY GOES SMOOTHLY - We do not dispatch logs without confirming delivery instructions as logs are very heavy and difficult to move if left in the wrong place or if access is difficult. We also recommend someone be at the property to accept delivery to ensure all runs smoothly. If paying with PAYPAL ensure your information is up to date
All orders placed by 3.00pm will be dispatched that day Mon-Fri. All orders are dispatched on a 2-3 day service.Any orders placed after 3pm will be dispatched the following working day. If you order over the weekend your order will be dispatched on Monday as we do not dispatch of Saturdays & Sundays. Orders placed before 3pm Mon - Fri will arrive on the 2nd - 3rd working day after placing order. Delivery time is between 8.30an to 6pm. NEED IT QUICKER? WE CAN DELIVER NEXT DAY - Please note that Next Day, AM delivery, PM delivery and Saturday delivery options are also available as an optional extra at checkout.
Preferred Delivery Day - Select Your Preferred Day (at least 2 days in advance excludes weekends)
AM Delivery (9am-12pm) For £15
PM Delivery (12pm-6pm ) For £15
Next Working Day Delivery for £20 - (Order by 2pm for Next Day Delivery)
Saturday AM Delivery For £50
You can select any of these options on the checkout page with the costs clearly displayed
We don't deliver FREE (but we do deliver) to Northern Scotland, Aberdeen, Highlands & Islands, Northern Ireland, The Isle Of Wight, Isle Of Man, there is a delivery surcharge at checkout, it will be there for YOU TO TICK & SELECT the surcharge on DELIVERY Option page (this surcharge is based on single units ONLY).
London Postcodes W,SE,E,N,NW,EC,SW,WC - £12.99 Surcharge PER PALLET
Misc Postcodes CA,CT,LA,LL,PL,SA,SY,TR - £9.99 SURCHARGE PER PALLET
Scottish Postcodes AB, TD, DD, DG & PH1-13 - £9.99 Surcharge PER PALLET
Highlands Postcodes IV1-20 - £15.99 Surcharge PER PALLET
Highlands Postcodes IV21-63 KW,ZE,HS,PA20-78,PH14-50 £85 Surcharge PER PALLET
Isle Of Man, Jersey, Guernsey, Isle Of Wight - PLEASE CALL FOR PRICE
Unfortunately the REMOTE SURCHARGES are PER PALLET so if you need more than one crate or log package you need to make two individual orders
PLEASE put a contact Telephone Number on your order where we can reach you and a valid email address for contact.
Currently we do not deliver to The Channel Islands or NI. If you are unsure please call us on 01661 881957 0r 07802 735801.
Our Kiln Dried logs will be delivered by National Pallet Courier Pallet Track and your logs will be protected & wrapped in a clear protective pallet wrap on a pallet. (Crates come on their own pallet base) Please note we do not waste money on new pallets as we try to keep our prices low so you may get a sturdy but used pallet. We do not collect or take the pallets away, logs are extremely heavy and can only be delivered on a pallet. The drivers do not unpack or stack logs they are contracted to deliver KERBSIDE ONLY
Pallet Track is one of the UK’s leading pallet freight distribution networks, offering Next Day, Premium and Economy services throughout the UK
With state of the art CCTV and undercover load checking areas, Pallet Track are fully equipped to ensure that every pallet reaches its destination on time and in excellent condition. Pallet Track may contact you on the morning of delivery with an approximate delivery time so please ensure you add a contact telephone number.
The vehicle delivering your logs will normally be a curtain sided lorry equipped with a tail lift. The driver will drop your load with the aid of the tail lift and then with a pallet truck move the logs to within reason wherever you require but common sense prevails as to where the driver can gain access and the accessibility of the property, also the driver has to ensure he does not block public roads and access. We can only GUARANTEE KERBSIDE DELIVERY and anything else will be at the discretion of the driver, (please note there is only 1 driver who has no assistance and it is vital someone is there to assist) but we must say we usually find most drivers are very courteous and helpful. If there is someone available at the property at the time of delivery a second pair of hands is always a great help for the driver and helps ensure a smooth delivery. Please note that certain deliveries are made on a pallet as that is the only way they can be transported and the driver can not unload the goods and take the pallet away. The pallet is your responsibility to dispose of, we apologise if this is inconvenient but this is the only way heavy goods can be transported. (some customers actually use their pallet for kindling)
NB there are some common sense restrictions that will apply, pallet trucks have very small front wheels and are unable to deal with gravel drive ways or any broken surfaces, steep gradients or inclines, grass or soft soil. You have to bear in mind that these logs are very heavy so steep inclines & uneven surfaces make it virtually impossible for the driver to manoeuvre the pallet and in these circumstances the driver may be forced to leave your delivery on the pavement (kerbside) outside the property. Also bear in mind that the driver can not park or offload if he is blocking a road or access. If a driver has to cancel a delivery because he feels it is unsafe or an impossible delivery location a cancellation fee will be incurred so if you are unsure PLEASE call us first to discuss delivery options. Also bear in mind the actual lorry can not discharge the load on any incline as the pallet will be unstable when lowered to the ground on the tail lift so if you do not have a level road at your premises the delivery may be abandoned and you will be charged for a failed delivery. This is for your safety and the safety of the driver
If a delivery is refused or has to be re-delivered there will be a re-delivery charge to be paid. If there is a failed delivery and the order has to be returned to us the cost of any delivery surcharges paid and delivery back to us will be deducted from your refund. Should you amend the delivery address after dispatch there will be a delivery charge to pay for re-direction to new address
Whilst we offer a 2-3 day Free Delivery service we can not be held responsible for delays & incidents outside of our control and because it is a Free Delivery we are unable to offer compensation unless the delay is our fault. Usually 95% of deliveries make it within 2-3 days maximum but occasionally it may take longer and please bear in mind external factors such as weather.
Should anything go wrong with your delivery, please contact us straight away by e-mail to firstname.lastname@example.org or by phone on 01661 881957 or 07802735801 and we’ll our best to provide a solution to the problem that is to your satisfaction. We want to ensure the service you receive from us is first class and friendly and we are always here to help