PLEASE READ OUR FULL DELIVERY TERMS CAREFULLY - THE CONTRACT WITH ALL LOG COMPANIES IS KERBSIDE DELIVERY - It is purely at the discretion of the delivery driver if he can assist with the movement of the logs but we can not guarantee this - we are better to be honest and upfront with you before you place your order.
Order by 4pm For Dispatch TODAY (Mon - Fri)
All orders placed by 4pm will be dispatched that day Mon-Fri. Any orders placed after 4pm will be dispatched the following working day. If you order over the weekend your order will be dispatched on Monday as we do not dispatch of Saturdays & Sundays. Orders placed before 4pm Mon - Fri will arrive on the 2nd working day after placing order, if you order after 4pm it will be dispatched the next working day and it should arrive on the 2nd working day from dispatch. NEED IT QUICKER ? WE CAN DELIVER NEXT DAY - Please note that Next Day, AM delivery, PM delivery and Saturday delivery options are also available as an optional extra at checkout.
Smaller items and Sample Boxes & Packs are sent with DPD unless you have ordered with your Logs and then they will go on your pallet or on top of your crate wherever possible. DPD is a 2 day service but often they arrive earlier.
Delivery is FREE to most areas and is dispatched on a 2-3 working day service to standard areas of the UK, but certain postcodes do incur a delivery surcharge due to geographical area and this is clearly stated at checkout when you enter your postcode. You can also specify the following
Preferred Delivery Day - Select Your Preferred Day (at least 2 days in advance excludes weekends)
AM Delivery (9am-12pm) For £10
PM Delivery (1pm-5pm ) For £10
Saturday AM Delivery For £35
Next Working Day Delivery for £10 - Next Working Day Is Not A Book In Service - The Depot Will Call You APPROX One Hour Before Delivery So You Do Need To Be In
You can select any of these options on the checkout page with the costs clearly displayed
We don't deliver FREE (but we do deliver) to Northern Scotland, Aberdeen, Highlands & Islands, Northern Ireland, The Isle Of Wight, Isle Of Man, there is a delivery surcharge calculated at checkout if you enter your postcode it will be there for you to see (this surcharge is based on single units ONLY).
Misc Postcode TD Surcharge £9.99 Per Item
Mid Scotland Postcodes DD & PH1-13 - £14.99 Surcharge - PER ITEM
Highlands Postcodes Selected IV,AB, - £19.99 Surcharge PER ITEM
Highlands Postcodes IV21-63 KW,PA20-78,PH14-50 £80 PER ITEM
Isle Of Wight - £80 Surcharge PER ITEM
Northern Ireland - £55 Surcharge PER ITEM
Isle Of Man - £99 Surcharge PER ITEM
Unfortunately the REMOTE SURCHARGES are PER ITEM so if you need more than one crate or log package you need to make two individual orders
If you live in our Local Postcodes (NE,SR,DH,TS, & DL) Great - You are local to us and we offer £10 OFF your delivery as we have our own local service. Call us NOW on 01661 881957 or 07802735801 for a more personalised delivery service and our local added value. Give us a call and we will be happy to take your order and answer any queries.
We also offer a "Community Buy" for you and your neighbours for even greater savings.
IF UNSURE POP THE LOGS IN YOUR BASKET & AT CHECKOUT POP IN YOUR POSTCODE WHERE IT SAYS ESTIMATE VAT & DELIVERY COSTS - IT's THAT EASY & YOU CAN SEE INSTANTLY IF WE DELIVER TO YOU AND IF OUTSIDE THE FREE SHIPPING POSTCODES IT WILL SHOW YOU THE COST IMMEDIATELY
PLEASE put a contact Telephone Number on your order where we can reach you and a valid email address for contact.
Currently we do not deliver to The Channel Islands. If you are unsure please call us on 01661 881957 0r 07802 735801. (Accessories and Sample Boxes are dispatched via Royal Mail or Courier and not on a pallet unless specified in the product)
Our Kiln Dried logs will be delivered by National Pallet Courier Pallet Track and your logs will be protected & wrapped in a clear protective pallet wrap on a pallet. (Crates come on their own pallet base) Please note we do not waste money on new pallets as we try to keep our prices low so you may get a sturdy but used pallet. We do not collect or take the pallets away, logs are extremely heavy and can only be delivered on a pallet. The drivers do not unpack or stack logs they are contracted to deliver KERBSIDE ONLY
Pallet Track is one of the UK’s leading pallet freight distribution networks, offering Next Day, Premium and Economy services throughout the UK
With state of the art CCTV and undercover load checking areas, Pallet Track are fully equipped to ensure that every pallet reaches its destination on time and in excellent condition. Pallet Track may contact you on the morning of delivery with an approximate delivery time so please ensure you add a contact telephone number.
The vehicle delivering your logs will normally be a curtain sided lorry equipped with a tail lift. The driver will drop your load with the aid of the tail lift and then with a pallet truck move the logs to within reason wherever you require but common sense prevails as to where the driver can gain access and the accessibility of the property, also the driver has to ensure he does not block public roads and access. We can only GUARANTEE KERBSIDE DELIVERY and anything else will be at the discretion of the driver, but we must say we usually find most drivers are very courteous and helpful. If there is someone available at the property at the time of delivery a second pair of hands is always a great help for the driver and helps ensure a smooth delivery
NB there are some common sense restrictions that will apply, pallet trucks have very small front wheels and are unable to deal with gravel drive ways or any broken surfaces, steep gradients or inclines, grass or soft soil. You have to bear in mind that these logs are very heavy so steep inclines & uneven surfaces make it virtually impossible for the driver to maneuver the pallet and in these circumstances the driver may be forced to leave your delivery on the pavement (kerbside) outside the property. Also bear in mind that the driver can not park or offload if he is blocking a road or access. If a driver has to cancel a delivery because he feels it is unsafe or an impossible delivery location a cancellation fee may be incurred so if you are unsure PLEASE call us first to discuss delivery options.
Whilst we offer a 2 day Free Delivery service we can not be held responsible for delays & incidents outside of our control and because it is a Free Delivery we are unable to offer compensation unless the delay is our fault. Usually 95% of deliveries make it within 2 days maximum but occasionally it may take longer and please bear in mind external factors such as weather.
Our Sample Boxes & Accessories are delivered by DPD or Royal Mail depending on the size & weight
Should anything go wrong with your delivery, please contact us straight away by e-mail to firstname.lastname@example.org or by phone on 01661 881957 or 07802735801 and we’ll our best to provide a solution to the problem that is to your satisfaction. We want to ensure the service you receive from us is first class and friendly and we are always here to help
UK Logs Direct - Kiln Dried Ash Logs
100% Ash - No Other Species Mixed In
Kiln Dried Oak Logs
Kiln Dried Birch Logs
100% Birch - No Other Species Mixed In
Low Moisture Content Logs
Crates, Bags & Nets To Suit Your Needs
Heat Logs & Briquettes
Delivered Free To Most Areas Of The UK
Lots Of Delivery Options To Choose
Easy Simple Checkout Process
Secure Encrypted Online Payment
Choose Sagepay Or Paypal
Or Pay By Phone
Lots Of Help & Advice To Guide You
Call Us - 01661 881957 - 07802735801
Email - email@example.com
Customer Reviews On Trustpilot
Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash Logs, Kiln Dried Oak Logs and Kiln Dried Birch Logs with on average less than 15% moisture content sourced from Timber Accredited suppliers to ensure the highest quality timber. Ash is a more dense wood than other hardwood types often found in local supermarkets and garage forecourts and Kiln Dried Ash, Oak & Kiln Dried Birch Logs have a significantly longer burn time than seasoned logs, and with less moisture in your logs the less water needs to be boiled away through steam before heat can start to warm your home. Our logs fit almost any wood burning stove and are cut to a maximum of 25cms in length. We offer Kiln Dried Logs in various packages to suit your needs, whether you are an occasional user or an everyday user. If you need any help or advice or simply want to chat about out products, please feel to call us on either 01661 881957 or 07802 735801 from 9am - 7pm (Mon-Fri) & 10am - 5pm (Sat & Sun). If by any chance we are unavailable please leave a message & we promise to call you back. We also have "Live Chat" where you can chat online or if we are away leave us a message & we will respond, or you can email us at firstname.lastname@example.org